FAQ's
1. I’m interested in opening a purchasing account. What do I need to do? / Is it possible to set up a purchasing account? Angle bottom

You may be eligible for a credit purchasing account with us. Contact our sales team for more information.

2. Do you accept multiple international currencies? Angle bottom

We can accept payments in Sterling (GBP), USD and EUR. Payments made in other currencies may be subject to additional charges.

3. What payment methods do you accept? Angle bottom

Bank, Wire And Chaps

To pay for your purchase using Bank/Wire/Chaps Transfer, simply instruct your bank to send the full amount as shown on our Quotation/Proforma Invoice. Please ensure you send your reference Invoice number with the payment.

4. What types of credit and debit cards do you accept? Angle bottom

We accept most of the major credit and debit cards, including Visa, MasterCard and American Express. There may be an additional charge for paying by credit card, depending on the card type and value of the transaction.

5. Do you accept PayPal as a payment method? Angle bottom

Yes, to pay by PayPal, please make payment to the following email address: [email protected]

6. Is paying by cheque a payment option? Angle bottom

Yes, we accept cheques, please contact our sales team for more information.

We may be able to accept alternative payment methods, so please contact our sales team for more details.

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1. What delivery information do you provide with each order? Angle bottom

There are various shipping options available to each country. Shipping methods and costs are clearly shown in all quotations.

Shipment and Delivery Dates All Obso quotations will have a delivery date; this date is for delivery to your pre-agreed delivery address or collection facility. Orders made after the initial Quote date will need to be counted as that day plus the day range given, excluding any weekends or bank holidays.

If you notice delivery dates have changed on any confirmation, please contact Obso immediately so we can try to resolve the issue. Couriers for your order will be confirmed in any order confirmations.

2. Is there a way to ensure or request faster delivery? Angle bottom

Our official logistics partner is UPS although we are able to use DHL and FedEx/TNT if requested

All stock items normally ship from one of our warehouses within 24 hours of receipt of payment. Delivery times are detailed on all quotations, and various options, including Next Day Delivery to many locations, are available. We can also offer same-day and Saturday deliveries on request.

As soon as your item(s) have shipped, we’ll send you a Shipment Notification email that includes the carrier’s name and a tracking number with a link to their website.

3. Is it possible for me to arrange my own shipping for this purchase? Angle bottom

You can arrange a courier of choice or use any company account should you desire; in this case, you will need to inform Obso Ltd of your chosen delivery partner.

We accept no responsibility/liability for goods lost or damaged whilst in transit if you choose your own courier. It is the responsibility of you and your shipping company to resolve any issues directly with each other.

4. Will I need to pay any additional customs taxes when the package arrives? / What local customs fees or import duties will apply to my order? Angle bottom

It is your responsibility to pay any charges relating to the import of goods into your country. Under no circumstances do we accept responsibility/liability for local taxes and/or customs duties that may be payable upon delivery. It is your responsibility to ensure that you comply with these requirements.

5. What causes most of your orders to be delayed or late? Angle bottom

There may be many reasons why you have not received your order when you expect it. Please contact our sales team, and we can determine what the delay is. We will always try to resolve any issue as quickly as possible.

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1. What is your returns and refunds policy? Angle bottom

Contact us at [email protected] for returns. Please quote the reference number from your quotation/invoice; all items supplied or repaired by us are tested and carefully packed before shipping. If we receive no communication from you within seven days of delivery regarding any issues with the items, we will assume you have received the items in full working order and with no problems.

With the current shortages of raw materials and electronic components, we kindly ask that you check and confirm all lead times as some current line items and obsolete spare parts MAY not be cancelled after the order has been confirmed.

2. What is the process for returning an item I purchased? Angle bottom

If you wish to return an item for any reason, this should be reported to us within seven days of delivery. You then have a further seven days to return the item. 

All products must be returned entirely complete, including all original manufacturer’s boxes with seals intact, packing materials, manuals, cables, and any other accessories provided by Obso Ltd. in the original shipment. Obso Ltd. reserves the right to refuse the return of incomplete products or to charge a minimum 20% restocking fee for accepted returns. 

This returns policy excludes software and specially manufactured products.

3. What is the process for returning a service exchange item? Angle bottom

You have 7 days from the date of delivery to send us your service exchange unit/s. Invoices will be sent to cover the difference if units are not received.

FAULTY WHEN RECEIVED

We offer a full minimum of 12-month warranty on all pre-owned and reconditioned parts and a 24-month warranty on all new parts. If you have any problems within this period from the date of delivery, then please contact our Customer Care team at [email protected], who can help. Please see our warranty page for full terms and conditions.

DAMAGED IN TRANSIT

If items are damaged in transit, this should be reported to us within seven days so we can provide you with a replacement unit. If there is no availability for a replacement, the price of the items, as paid, will be refunded through the payment method used when the items were purchased. Carriage costs will also be refunded if the damage is due to our packing and/or carrier. The Customer should not return any damaged items until they are instructed to do so by Osbo Ltd as they may be subject to inspection from the courier company.

INCORRECT ITEM SENT

If you receive items that do not match those ordered, you should contact us within seven days to arrange collection and return.

Have something not being addressed?
1. Do pre-owned/exchanged products come with any warranty? Angle bottom

All products supplied by us are guaranteed to be in working condition and are covered by a minimum of our 12-month returns warranty.

All warranties will be honoured by Obso Ltd. and not the part manufacturer. If the item fails within the warranty period provided from the date of delivery, please return it for a free repair or replacement.

Our liability shall be limited to the repair or replacement, at our choice, of any such defective product free of charge to our customer. If we decide that the product cannot be repaired or replaced, we will refund an amount equal to the sum you originally paid.

We shall not be liable for any damages except actual damages up to but not exceeding, the amount paid to us. This includes any liability for consequential or indirect damages or loss of profits.

2. What is the warranty coverage for your products? Angle bottom

All hardware Products sold by Obso Ltd are covered by our replacement warranty during the warranty period, which is generally 12-24 Months, depending on the condition, a minimum of 12-month warranty on all pre-owned and reconditioned parts and a 24-month warranty on all new parts. The warranty period begins to run on the date the product is delivered to the customer (the invoice date).

Should any product supplied by Osbo fail within the first 14 days, we will replace your item with an equivalent part. If no equivalent part can be found, we will refund the amount you originally paid, including carriage charges.

3. What options do you provide if an item is defective – repair, replacement, or refund? Angle bottom

We will discuss with you the best solution, whether it be a replacement with an equivalent part or repairing your part with one of our partners. If no equivalent part can be found, we will refund the amount you originally paid, including carriage charges.

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