You may be eligible for a credit purchasing account with us. Contact our sales team for more information.
We can accept payments in Sterling (GBP), USD and EUR. Payments made in other currencies may be subject to additional charges.
Bank, Wire And Chaps
To pay for your purchase using Bank/Wire/Chaps Transfer, simply instruct your bank to send the full amount as shown on our Quotation/Proforma Invoice. Please ensure you send your reference Invoice number with the payment.
We accept most of the major credit and debit cards, including Visa, MasterCard and American Express. There may be an additional charge for paying by credit card, depending on the card type and value of the transaction.
Yes, to pay by PayPal, please make payment to the following email address: [email protected]
Yes, we accept cheques, please contact our sales team for more information.
We may be able to accept alternative payment methods, so please contact our sales team for more details.
There are various shipping options available to each country. Shipping methods and costs are clearly shown in all quotations.
Shipment and Delivery Dates All Obso quotations will have a delivery date; this date is for delivery to your pre-agreed delivery address or collection facility. Orders made after the initial Quote date will need to be counted as that day plus the day range given, excluding any weekends or bank holidays.
If you notice delivery dates have changed on any confirmation, please contact Obso immediately so we can try to resolve the issue. Couriers for your order will be confirmed in any order confirmations.
Our official logistics partner is UPS although we are able to use DHL and FedEx/TNT if requested
All stock items normally ship from one of our warehouses within 24 hours of receipt of payment. Delivery times are detailed on all quotations, and various options, including Next Day Delivery to many locations, are available. We can also offer same-day and Saturday deliveries on request.
As soon as your item(s) have shipped, we’ll send you a Shipment Notification email that includes the carrier’s name and a tracking number with a link to their website.
You can arrange a courier of choice or use any company account should you desire; in this case, you will need to inform Obso Ltd of your chosen delivery partner.
We accept no responsibility/liability for goods lost or damaged whilst in transit if you choose your own courier. It is the responsibility of you and your shipping company to resolve any issues directly with each other.
It is your responsibility to pay any charges relating to the import of goods into your country. Under no circumstances do we accept responsibility/liability for local taxes and/or customs duties that may be payable upon delivery. It is your responsibility to ensure that you comply with these requirements.
There may be many reasons why you have not received your order when you expect it. Please contact our sales team, and we can determine what the delay is. We will always try to resolve any issue as quickly as possible.
If you wish to return an item for any reason, this should be reported to us within seven days of delivery by contacting us at [email protected] quoting your reference number. You then have a further seven days to return the item. A minimum 20% restocking fee will apply.
All returns must be sent to the dispatched warehouse unless otherwise stated.
If we receive no communication from you within seven days of delivery regarding any issues with the items, we will assume you have received the items in full working order with no problems.
Please contact our Customer Care department by emailing [email protected] or you can find the contact number at the bottom of your order confirmation.
Please quote the reference number of your quotation/invoice, this can be found on your paperwork.
All products must be returned entirely complete, including all original manufacturer’s boxes with seals intact, packing materials, manuals, cables, and any other accessories provided by Obso Automation in the original shipment.
Labels must not be attached to any manufacturer packaging as this will void any returns.
Obso Automation reserves the right to refuse the return of incomplete/damaged products.
You have seven days from the date of delivery to send us your service exchange unit/s. If items are not returned you will be charged the difference.
Please contact your account manager if you wish to cancel your order.
Once an order is confirmed no refunds are possible for non-stock items that are not defective (see defective goods clause). If an ordered item can be accepted for any refund there will be a handling charge.
Please note that with current shortages of raw materials and electronic components, we kindly ask that you check and confirm all lead times as some current line items and obsolete spare parts MAY not be cancelled after the order has been confirmed.
This returns policy excludes software and specially manufactured products.
All cancellations are subject to Obso Automation’s approval.
Obso Automation reserves the right to refuse a cancellation for products with special options, some current line spare parts and special built items.
We offer up to a 24-month Obso warranty on parts unless stated otherwise.
If you have any problems within this period from the date of delivery, please contact our Customer Care team at [email protected] who will be happy to support you.
If the incorrect part has been sent.
If you receive items that do not match those ordered, you should contact us within seven days to arrange a collection and return within seven days. Failure to do so will void any returns. We will replace the incorrect part in the shortest time possible.
I no longer want or need the part.
Obso Automation must be notified within seven days of delivery.
Obso Automation will offer a refund or credit note of up to 80% of the price excluding any delivery and return costs.
All products must be returned entirely complete, including all original manufacturer’s boxes with seals intact, packing materials, manuals, cables, and any other accessories provided by Obso Automation in the original shipment. Failure to do so will void any return.
We are unable to accept cancellations within any period for items that have been specially built, have special options, some current line items and specialist obsolete spare parts.
All products supplied by us are guaranteed to be in working condition and are covered by a minimum of our 12-month returns warranty.
All warranties will be honoured by Obso Ltd. and not the part manufacturer. If the item fails within the warranty period provided from the date of delivery, please return it for a free repair or replacement.
Our liability shall be limited to the repair or replacement, at our choice, of any such defective product free of charge to our customer. If we decide that the product cannot be repaired or replaced, we will refund an amount equal to the sum you originally paid.
We shall not be liable for any damages except actual damages up to but not exceeding, the amount paid to us. This includes any liability for consequential or indirect damages or loss of profits.
All hardware Products sold by Obso Automation are covered by our Obso warranty for up to 24 months depending on the condition.
The warranty period begins on the date the product is delivered to the customer.
Repair | Replacement | Refund
If the item fails within the warranty period please notify our customer care team at [email protected] who will be happy to help.
Our liability shall be limited to the repair or replacement of our choice. If we decide that the product cannot be repaired or replaced, we will refund an amount equal to the sum you originally paid.
We will discuss with you the best solution, whether it be a replacement with an equivalent part or repairing your part with one of our partners. If no equivalent part can be found, we will refund the amount you originally paid, including carriage charges.
Should any product supplied by Osbo fail within the first 14 days, we will replace your item with an equivalent part. If no equivalent part can be found, we will refund the amount you originally paid, including carriage charges.
We shall not be liable for any damages except actual damages up to but not exceeding, the amount paid to us. This includes any liability for consequential or indirect damages or loss of profits.
