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September 29, 2023

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What options do you provide if an item is defective – repair, replacement, or refund?

Repair |  Replacement |  Refund 

If the item fails within the warranty period please notify our customer care team at [email protected] who will be happy to help.

Our liability shall be limited to the repair or replacement of our choice. If we decide that the product cannot be repaired or replaced, we will refund an amount equal to the sum you originally paid.

We will discuss with you the best solution, whether it be a replacement with an equivalent part or repairing your part with one of our partners. If no equivalent part can be found, we will refund the amount you originally paid, including carriage charges.

Should any product supplied by Osbo fail within the first 14 days, we will replace your item with an equivalent part. If no equivalent part can be found, we will refund the amount you originally paid, including carriage charges.

We shall not be liable for any damages except actual damages up to but not exceeding, the amount paid to us. This includes any liability for consequential or indirect damages or loss of profits.

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OBSO AUTOMATION

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