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March 27, 2024

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What do I do if my parts are DAMAGED IN TRANSIT?

If items are damaged in transit, this should be reported to us within seven days. We kindly ask that you do not return any damaged items until instructed to do so by Osbo Automation as they may be subject to inspection from the courier company. 

Obso Automation will replace the unit, if there is no availability for a replacement, the price of the items, as paid, will be refunded through the payment method used when the items were purchased. Carriage costs will also be refunded if the damage is due to our packing and/or carrier.

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